Assertive Communication
- Recognize your preferred style (Assertive, Aggressive and Non-assertive)
- Channelize personal power and self-confidence to be assertive
- Identify manipulative or aggressive behaviour
- Apply assertive techniques
Influencing
- Identify your personal influencing style
- Learn methods to build rapport with others
- Utilize the power of questions to influence others
- Apply the influencing approach
Relationship Building
- Define the elements of a good relationship
- Learn the importance of effective Communication
- Identify and meet needs
- Apply feedback and sharing skills to strengthen relationships
Leadership
- Identify the principles of leadership
- Determine the importance of Vision and Values in leadership
- Discover your personal leadership style
- Apply appropriate leadership style to people management