Assertive Communication

  • Recognize your preferred style (Assertive, Aggressive and Non-assertive)
  • Channelize personal power and self-confidence to be assertive
  • Identify manipulative or aggressive behaviour
  • Apply assertive techniques


  • Identify your personal influencing style
  • Learn methods to build rapport with others
  • Utilize the power of questions to influence others
  • Apply the influencing approach

Relationship Building

  • Define the elements of a good relationship
  • Learn the importance of effective Communication
  • Identify and meet needs
  • Apply feedback and sharing skills to strengthen relationships


  • Identify the principles of leadership
  • Determine the importance of Vision and Values in leadership
  • Discover your personal leadership style
  • Apply appropriate leadership style to people management